Terms & Conditions

3.1 Booking Process

Upon acceptance of your application, you will receive a confirmation email with experience details, pricing,
and payment instructions. Your booking is confirmed only upon receipt of the required deposit or full payment,
as specified in the confirmation. Spots are limited and allocated on a first-confirmed, first-served basis.

3.2 Pricing

All prices are quoted in Indian Rupees (INR) and are inclusive of the components specified in the experience
description. Applicable taxes (GST) will be charged as per prevailing rates. Prices are subject to change
without notice; however, confirmed bookings will be honoured at the price communicated at the time of
confirmation

3.3 Payment Terms

A non-refundable booking deposit of 30% of the total experience fee is required within 7 days of receiving
your acceptance confirmation to secure your spot. The remaining balance must be paid in full at least 30 days
prior to the experience start date. Failure to complete payment by the due date may result in automatic
cancellation of your booking. We accept payments via UPI, bank transfer (NEFT/IMPS/RTGS), credit/debit
cards, and other methods specified at the time of booking. All payments are processed through secure,
PCI-DSS-compliant payment gateways.

3.4 Corporate Bookings

For Corporate Unplugged engagements, custom pricing and payment terms will be outlined in a separate
proposal or Statement of Work (SOW). Standard terms apply unless expressly modified in writing. Corporate
invoices are payable within 15 days of issuance unless otherwise agreed.

4. Cancellations, Refunds, and Transfers

Please refer to our separate Cancellation and Refund Policy document for the complete policy on
cancellations, refunds, transfers, and rescheduling. The Cancellation and Refund Policy is incorporated into
these Terms by reference. Key points include: cancellation timelines, applicable refund percentages, transfer
and rescheduling options, and company-initiated cancellation terms.

5. Participant Responsibilities

By participating in any experience, you agree to:

• Provide accurate and complete information during the application and booking process
• Arrive at the designated meeting point on time. We are not responsible for delays caused by your late
  arrival, missed transport, or incorrect travel arrangements
• Carry valid government-issued photo identification at all times during the experience
• Ensure you hold a valid passport (with at least 6 months’ validity) and any required visas for
  international experiences. We accept no responsibility for inability to travel due to documentation
  issues
• Disclose any pre-existing medical conditions, allergies, dietary restrictions, or physical limitations that
  may affect your participation, prior to the experience
• Maintain appropriate travel and medical insurance for the duration of the experience. We strongly
  recommend comprehensive travel insurance including trip cancellation coverage
• Behave respectfully towards fellow participants, facilitators, hosts, and local communities
• Comply with all local laws, venue rules, and safety instructions provided by us or our partners
• Refrain from any conduct that is disruptive, offensive, discriminatory, harassing, or dangerous to
  yourself or others
• Take responsibility for your personal belongings. We are not liable for loss, theft, or damage to
  personal property during the experience

6. Code of Conduct

Our experiences are built on respect, trust, and a shared commitment to personal and collective growth. We
maintain a zero-tolerance policy towards: harassment, bullying, or intimidation of any kind; discrimination
based on gender, race, religion, caste, sexual orientation, disability, or any other characteristic; excessive
consumption of alcohol or use of illegal substances; sharing of confidential discussions or personal stories
from sessions without the explicit consent of the individuals involved; and any behaviour that compromises
the safety, comfort, or experience of other participants. Violation of the Code of Conduct may result in
immediate removal from the experience without refund.

7. Intellectual Property

All content on the Let’s Thrive website and materials — including but not limited to text, graphics, logos,
photographs, videos, programme designs, itineraries, facilitation frameworks, and brand elements — is our
proprietary intellectual property or is used under licence. You may not reproduce, distribute, modify, create
derivative works, publicly display, or commercially exploit any of our content without prior written permission.

8. Photography, Videography, and Content

We may photograph and record video during experiences for marketing, social media, and editorial purposes.
By participating, you grant us a non-exclusive, royalty-free, worldwide licence to use your likeness,
photographs, and video recordings across our website, social media channels, marketing materials, and
press features. If you do not wish to be photographed or filmed, please inform us in writing before the
experience begins, and we will make reasonable efforts to accommodate your request. You retain ownership
of any content you create during the experience but grant us a licence to share or repost it with appropriate
credit.

9. Health, Safety, and Assumption of Risk

Our experiences may include outdoor activities, adventure elements, travel to remote locations, and physical
tasks. By participating, you acknowledge that such activities carry inherent risks including, but not limited to,
physical injury, illness, exposure to natural elements, wildlife encounters, and altitude-related conditions. You
participate voluntarily and assume all such risks. You confirm that you are physically and mentally fit to
participate, or have disclosed any conditions that may affect your participation. We reserve the right to
exclude any participant from specific activities if we reasonably believe their participation poses a safety risk
to themselves or others.

10. Changes to Experiences

We reserve the right to make reasonable changes to any experience, including modifications to the itinerary,
venue, accommodation, activities, or facilitators, due to circumstances beyond our control (including weather,
natural disasters, local regulations, vendor unavailability, force majeure events, or safety concerns). In the
event of a significant change, we will notify you as soon as practicable and offer the following options: accept
the modified experience; transfer to another upcoming edition (subject to availability); or cancel with a refund
as per our Cancellation and Refund Policy. Minor changes (such as activity sequence adjustments or
equivalent venue substitutions) will not entitle you to a refund.

11. Limitation of Liability

To the maximum extent permitted by law, Let’s Thrive, its founders, employees, facilitators, partners, and
agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from
or in connection with your participation in any experience, use of our website, or any related services. Our
total aggregate liability for any claim arising from these Terms or any experience shall not exceed the total
amount you paid for the specific experience giving rise to the claim. We do not accept liability for: acts or
omissions of third-party service providers (hotels, transport, activity operators); loss, theft, or damage to
personal property; injury or illness unless caused by our direct negligence; delays or disruptions caused by
force majeure events; or failure on your part to maintain adequate insurance.

12. Indemnification

You agree to indemnify and hold harmless Let’s Thrive, its founders, employees, agents, and partners from
any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: your breach of
these Terms; your violation of any law or regulation; your negligent or wilful misconduct during an experience;
or any third-party claims related to your actions or omissions.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure
or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics,
epidemics, government actions, civil unrest, war, terrorism, strikes, transportation disruptions, or any other
force majeure event. In such cases, we will communicate alternative arrangements or refund options as
outlined in our Cancellation and Refund Policy.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and
protect your personal information. The Privacy Policy is incorporated into these Terms by reference and is
available at https://letsthrive.in.

15. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or
controversy arising out of or relating to these Terms or your participation in any experience shall first be
attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be
referred to mediation. If mediation fails, either party may initiate proceedings in the courts of competent
jurisdiction in Mumbai, India, which shall have exclusive jurisdiction. Both parties agree to submit to the
exclusive jurisdiction of such courts.

16. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. The revised Terms will be posted on our
website with a new “Last Updated” date. For material changes, we will notify you via email or a prominent
notice on our website. Your continued use of our services after any modifications constitutes acceptance of
the revised Terms. It is your responsibility to review these Terms periodically

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent
jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be
modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation and Refund Policy, and any specific experience
confirmation or Statement of Work, constitute the entire agreement between you and Let’s Thrive with respect
to your use of our services. No oral or written representation by any employee or agent shall modify these
Terms unless confirmed by us in writing.

Contact Us

Let’s Thrive

Website: https://letsthrive.in
Email: letsthriv3@gmail.com
Phone: +91 9820998042